Frequently asked questions

How do I get paid?

All payments are made to the bank account of your choice. All payment details are collected during the onboarding process and you will then get paid as per your sales. As easy as it gets!

What fees do I get charged?

Listing your products on Zilingo is always free. Based on product categories, we do charge a nominal commission on the value of the order placed on Zilingo Shopping. Reach out to your local Key Account Manager for a specified offer.

How do I maximise my earnings?

We rate sellers with the following traits get a Top Seller Badge, good ratings attain more visibility on the platform:
• Accept and Ship Orders on Time
• Sell Top quality products as rated by customers
• Good Packaging
• Minimum Cancellations

We also highly suggest you to:
• Join in on any campaign we are having on the site were Zilingo will promote you in our marketing
• Create customized promotions to get more focus on your store
• Monitor your performance in the Analytics Dashboard

How do I build a good catalog?

We always suggest you to focus on the product catalog. Make sure that you upload:
• High-Quality and accurate product images
• Detailed and Accurate Product names
• Detailed Description of Product
• Competitive pricing
• Accurate product sizing and size guides

Feel free to reach out to your local Key Account Management if you need help with the uploading, or to create better content. We can help you all the way!
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