How do I return a product I have purchased from Zilingo Shopping?
What is local service warranty?
Where is the service center near me?
You may check this information from seller’s warranty policy on seller’s storefront page.
Can I exchange a defective or faulty item?
Once an item has returned, a refund will be processed and you an place another order.
Which items are not eligible for return?
Are there any items not eligible for return?
Yes, given below is the list of products not eligible for return:
In which situations can I request for a return?
A return can be requested in case of the following situations:
For Electronics and Appliances:
What is the packaging guidelines for my return?
Items should be packed carefully, including its accessories, receipt/invoices, warranty slip. If you are in an “Unserviceable area”, items can be returned to the nearest LBC. Additional packaging is required by LBC (bubble wrap, in carton, etc). Please provide the receipt to Customer Care team and Zilingo will process the refund.
Packing of clothes and accessories and other ordinary items:
Packing of glass, bottles and other items that can be leaked:
Packing of gadgets and other electronics and appliances:
What is the time period within which a product is eligible for return?
The time period varies by product category and is given below:
|Category||No. of days (after delivery)|
|Fashion items||14 calendar days|
|Non-fashion items||07 calendar days|
Can I return a part of my order?
Yes, as long as the item is not part of a bundle or a set when ordered. In this case, you can submit your request to our Customer Care team by clicking here and we will process your return accordingly.
Do I have to bear the shipping cost for a returned product?
You are not required to pay any shipping fee for returns. It is completely free for you!
What are the possible reasons why returned orders are rejected?
How can I track the status of my return?
Please keep your return tracking number to track the status of your returned item or you can contact our Customer Care team by clicking here.
Do I need to return my freebies and accessories?
Yes, items should be complete including the freebies and accessories.
How will I receive my refund?
On the receipt of your parcel, a quality check will be done by our team, which may take up to two days. Provided the product passes the quality check for returns (described above), the amount will be credited to your account.
How long will it take to process my refund?
Once the product has been received by us and has passed our quality check, we will refund the amount within 7-14 working days.
The eventual date when the amount gets credited to your account will depend on your bank’s policy and payment method used.
Can I track the status of my refund?
Yes, if you want to enquire about the status of your refund, please feel free to reach our Customer Care team by clicking here.
What should I do if the amount refunded to me is incorrect?
We’re really sorry if we’ve made a mistake with your refund! If this is the case please contact our Customer Care team here and we’ll try to sort it out for you as soon as possible.
Please note that if one item from your entire sub order (SOD) was refunded, the delivery fee for this item will not be included in the refund amount.