How do I return a product I have purchased from Zilingo Shopping?

  • If you want to return a product, feel free to reach out to our customer care team by clicking here.
  • Fill up the form with the details of the product you want to return and attach supporting images, especially if the product to be returned is a damaged/defective.
  • Repack the item neatly.
  • Our team will get back to you regarding the return scheduling and the parcel will be picked up from you within 3 to 5 working days.

What is local service warranty?

  • For any defects, damage item received within 7 days from the delivery date, you can go to the nearest service center and bring along the seller’s invoice and proof of warranty to be eligible to the local service warranty.
  • For more details of the seller’s warranty policy, you may check it from the seller’s storefront page.
  • For branded items, if item becomes defective and beyond 7 days return policy, you can bring the item to the nearest service center of the brand along with the original copy of warranty slip.

Where is the service center near me?

You may check this information from seller’s warranty policy on seller’s storefront page.

Can I exchange a defective or faulty item?

Once an item has returned, a refund will be processed and you an place another order.

Which items are not eligible for return?

Are there any items not eligible for return?

Yes, given below is the list of products not eligible for return:

  • Lingerie and Nightwear
  • Swimwear
  • Shapewear
  • Underwear
  • Socks
  • Non-damaged, non-defective electronics with broken seals/tampered bar codes

In which situations can I request for a return?

A return can be requested in case of the following situations:

  • Item was damaged or defective
  • Wrong item was sent by the seller (Please note that the product image as seen on the Zilingo website may or may not be an exact representation of the product shipped to you)
  • Wrong size/specifications
  • Missing parts / accessories

For Electronics and Appliances:

  • Item should be returned including the seller’s invoice

What is the packaging guidelines for my return?

Items should be packed carefully, including its accessories, receipt/invoices, warranty slip. If you are in an “Unserviceable area”, items can be returned to the nearest LBC. Additional packaging is required by LBC (bubble wrap, in carton, etc). Please provide the receipt to Customer Care team and Zilingo will process the refund.

Packing of clothes and accessories and other ordinary items:

  • Return the items to its original packaging, including the tags and make sure it is protected upon shipping.

Packing of glass, bottles and other items that can be leaked:

  • If there is a leak, please put an additional seal or tape the sealing portion
  • Use plastic, zip locks, cans or any plastic wares to protect any breakable items
  • For items with sharp edges, cover with tape or bubble wrap

Packing of gadgets and other electronics and appliances:

  • Remove any unnecessary data like password, pictures, etc.
  • Ensure it is in its original packaging including the manual, seller’s invoice, warranty slip
  • Battery is removed or turned off if the battery is non-detachable
  • For big appliances like televisions and air-conditioner, use cardboard and tapes to protect the four corners

What is the time period within which a product is eligible for return?

The time period varies by product category and is given below:

Category No. of days (after delivery)
Fashion items 14 calendar days
Non-fashion items 07 calendar days

Can I return a part of my order?

Yes, as long as the item is not part of a bundle or a set when ordered. In this case, you can submit your request to our Customer Care team by clicking here and we will process your return accordingly.

Do I have to bear the shipping cost for a returned product?

You are not required to pay any shipping fee for returns. It is completely free for you!

What are the possible reasons why returned orders are rejected?

  • You have filed a return request beyond the returns policy
  • Improper and incomplete packaging
  • For electronics like laptop, cellphone and other gadgets, please remove your personal information and password.
  • Non-compliance may result in returned item being rejected.

How can I track the status of my return?

Please keep your return tracking number to track the status of your returned item or you can contact our Customer Care team by clicking here.

Do I need to return my freebies and accessories?

Yes, items should be complete including the freebies and accessories.


How will I receive my refund?

On the receipt of your parcel, a quality check will be done by our team, which may take up to two days. Provided the product passes the quality check for returns (described above), the amount will be credited to your account.

How long will it take to process my refund?

Once the product has been received by us and has passed our quality check, we will refund the amount within 7-14 working days.

The eventual date when the amount gets credited to your account will depend on your bank’s policy and payment method used.

Can I track the status of my refund?

Yes, if you want to enquire about the status of your refund, please feel free to reach our Customer Care team by clicking here.

What should I do if the amount refunded to me is incorrect?

We’re really sorry if we’ve made a mistake with your refund! If this is the case please contact our Customer Care team here and we’ll try to sort it out for you as soon as possible.

Please note that if one item from your entire sub order (SOD) was refunded, the delivery fee for this item will not be included in the refund amount.

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